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UK Shipping
Delivery can be to any UK mainland address as long as the address at which your payment card is registered is also present on your order. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses. Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.

International Shipping
We will be happy to ship elsewhere. As costs vary significantly between different countries and mail services, please contact us for a Postage & Packaging quote before purchase.

When you add products to your Shopping Basket, appropriate delivery charges will be displayed automatically (the contents of your order and your delivery postcode area will determine which delivery services you will be offered). You will always be able to see the total shipping charge before submitting your order.

If your chosen product is in stock and payment for your order is approved prior to 12pm (Monday - Friday excluding bank holidays), we'll dispatch your items the same day.

A signature is usually required so please choose a delivery address where someone will be available to accept and sign for the package.

Royal Mail
If there is no one to take delivery a card will be left giving instructions on how to collect the package from your local sorting office or re-arrange delivery.

Courier
If there is no one to take delivery a card will be left giving instructions on how to re-arrange delivery.

Not delivered
If a package is returned to us because it has not been collected or the courier has not been contacted we can only refund the value of the order less all packaging and delivery costs. Packages sent by courier will incur both an outward and return delivery charge.

If you have not received your item after a reasonable time has passed, please notify us. You are expected to allow a reasonable amount of time (dependent on location and shipping method used) for items to arrive, before considering them 'lost'. For example, Royal Mail will not consider an item 'lost' until 15 working days after the posting date.

We hope you will be pleased with your purchase, but if you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within 14 days, and in original, undamaged packaging. 

If the item returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

Edible and Food Items
In line with our Terms and Conditions we do not accept returns on food products.

Delivery charges
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.

You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by phoning us on 01285 644 994.